John Smart is a Management & Leadership Consultant, Director and owner of PMR Training & Development and the author of ‘PROUD: Achieving Customer Service Excellence‘.
We recently met up with John for a chat specifically about his book, enjoy!
Author: John Smart
‘PROUD is to customer service, as SMART is to goal setting, and GROW is to coaching.’
Proud is one of the most powerful and emotive words in the English language.
What if this powerful word could provide a simple, comprehensive framework to achieve excellent customer service, as well as embody the full essence of the word?
Diego Masciaga has worked for over twenty five years as the Director and Restaurant Manager of The Waterside Inn, one of the most well-known and influential restaurants in the world, serving global leaders, royalty and film stars. He is a legendary figure, awarded the Cavaliere Ordine al Merito della Repubblica Italiana (the equivalent of the knighthood) for his services to the hospitality and catering industry. He is also only the third ever recipient of the Grand Prix de L’Art de la Salle.